Target Audience: Designed for professionals who want to provide excellent service for hotels, resorts, private clubs, restaurants or other institutions. 


A "Certificate of Achievement" will be awarded upon successful completion.


Overview

Delight your guests with excellence and the unexpected. The hospitality industry has been impacted by globalization, therefore understanding customer diversity and cultural differences become crucial to delivering excellent service. Service improperly performed can never be recalled. Excellent service is produced at time of delivery, not in advance. The “product” can’t be demonstrated or sent as a sample for customer approval. First impressions are important and make a lasting impact. Upon completion, you will be able to:

➢ Apply Customer Relationship Management (CRM)

➢ Build client loyalty

➢ Understand the hospitality industry, functions, finances

➢ Perform forecasts, budgets & BEP

➢ Do facilities planning, personnel management & development

➢ Do the orientation process, employee-training & growth

➢ Prepare list of tasks for associates

➢ Describe the profile of guest-oriented service

➢ Perform value-added service

➢ Improve employee hygiene

➢ Understand the significance of sanitation & food handling 


 

Training Cost: Request Quote

 

Business & Leadership Programs

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Do you want to operate your company or department efficiently? Provide better products and create loyal clients? Enhance ROI and make all stakeholders happy?

View our Business & Leadership Programs. You can select from corporate training if you have a company group of employees that need to be trained, either at your facilties or ours, or you may be an individual looking for personal-professional development and want one-on-one training.