Target Audience: Designed for professionals who want to provide excellent service for hotels, resorts, private clubs, restaurants or other institutions. 

A "Certificate of Achievement" will be awarded upon successful completion.


Delight your guests with excellence and the unexpected. The hospitality industry has been impacted by globalization, therefore understanding customer diversity and cultural differences become crucial to delivering excellent service. Service improperly performed can never be recalled. Excellent service is produced at time of delivery, not in advance. The “product” can’t be demonstrated or sent as a sample for customer approval. First impressions are important and make a lasting impact. Upon completion, you will be able to:

➢ Apply Customer Relationship Management (CRM)

➢ Build client loyalty

➢ Understand the hospitality industry, functions, finances

➢ Perform forecasts, budgets & BEP

➢ Do facilities planning, personnel management & development

➢ Do the orientation process, employee-training & growth

➢ Prepare list of tasks for associates

➢ Describe the profile of guest-oriented service

➢ Perform value-added service

➢ Improve employee hygiene

➢ Understand the significance of sanitation & food handling 


Training Cost: Request Quote


Veteran Transition Program

Serving those who served us

veteransicon440x250As long as our Veterans need and deserve assistance, QTI will be committed to providing the best education and training to help them return to civilian life as seamlessly as possible. Not an easy task, however with our multi-disciplined and unique programs, along with our highly qualified professional trainers, some of whom are Veterans themselves, we feel we can serve the few who served all of us.

In addition to career training, we provide the moral and psychological support the veterans and their families need.

➢ We go beyond training to find a “ dead-end job” or be “underemployed”
➢ We feel they deserve respectable and honorable careers to match their honorable service
➢ We educate them to design their careers and reach their potential
➢ We aid them in finding careers they can be proud of, just as they are proud of their service
➢ We help them heal their traumatic psychological wounds
➢ We give them hope and tools to conquer anything they can imagine
➢ We assist them to reconnect with their families and society
➢ But most important, we help them get their lives back!

That’s why all of our classes and workshops are exclusively offered in-person and in a classroom setting, where our Veterans can enjoy the personal attention and consideration of the trainer(s). 

  • Career Planning
  • Quality Program
  • Business Program
  • Leadership Program
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