Target Audience: For managers who currently operate under an ISO 9001 system as well as for those considering ISO 9001 into their organizations.

A "Certificate of Achievement" is awarded upon successful completion.


This training is for managers who currently operate under an ISO 9001 system as well as for those considering introducing ISO 9001 into their organizations. The class is geared toward the NEW ISO 9001:2015 release of the standard, however the basic skills apply to the 2008 standard as well. We anticipate a lively discussion from our leaders and strong interactions among the participants. Our presentation addresses these key topics:

  • Audit Overview
  • The ISO 9000 Family
  • Process Audits
  • Auditing Process
  • Dealing with Findings


As a result of the training, the participant will be able to participate in the attendee's organizational audits. All the skills will be provided to enable the attendee to conduct an audit alone. Following this training, the participant will be able to:

  • Understand the three basic types of audits
  • Understand the objectives and scopes of internal audits
  • Create value-added audits
  • Know the difference between process audits and procedure audits
  • Prepare Turtle and Spider Diagrams for use in internal audits
  • Know the background and history of the ISO 9001 standard
  • Understand how ISO 9001 fits into the ISO 9000 family of standards as well as into the ISO 10000 series of standards
  • Apply the basic principles of ISO 9000 standards to the organization
  • Become aware of the E-DIME approach of auditing and quality management
  • Value the roles of each player in the audit system
  • Understand the audit cycle
  • Plan a complete audit
  • Ensure the completeness of any audit conducted
  • Prepare an audit report
  • Know how to write up effective audit findings
  • Use checklists to the benefit of the auditee
  • Develop the audit - people skills - needed for a successful audit
  • Know how to ask effective questions
  • Focus on the process rather than the people
  • Prepare non-conformance findings
  • Follow up on previous audit findings to evaluate and close out effective corrective actions
  • Conduct an internal organizational audit
  • Perform a supplier audit
  • Act as a knowledgeable guide for a surveillance auditor
  • Understand the application of the ISO 9001:2015 to organizations


Training Cost: Request Quote


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