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Richard Heller, MBA, Black Belt. Purdue University, BA Western Michigan quality departments for small, medium and large manufacturing companies. He has 15 years experience as a business quality consultant, trainer and coach. Mr. Heller is a long-term senior member of ASQ, a member of the ASQ Century Club and has earned his CQE, CMQ/OE, CQA and CSSGB.


Mr. Heller has implemented multiple TQM, ISO 9001 and TS 16949 quality management systems. He received his Six-Sigma Black Belt from Allied-Signal and has trained over 200 individuals as Six-Sigma Green Belts and Black Belts.

Meetings Worth Attending

​"It was like stepping onto one of those moving sidewalks at the airport and getting jerked for...
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The Biggest Reason for Waste is often...

The Biggest Reason for Waste is often...
When we evaluate the reasons for waste and poor quality, we often take a look at the IPO acronym: Inputs, Processes and Outputs. But that approach often leads us astray. The reason is simple: Inputs are easy to understand, and so are Processes . . . we think. But we limit "processes" to what we do, or the order we do things in. Failing to ask, "Why do we do it that way?" comfortably keeps us away from the truth. And the truth is frequently that the way and order we do things is an outcome of procedures what were developed...
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Using the F Test to Understand Sources of Short Run Variations

Using the F Test to Understand Sources of Short Run Variations
Maintaining Controls on Short Run Operations As many companies move towards “just-in-time” operations, the ability to keep processes in control becomes more and more difficult. Machine set-ups grow more frequent, and there is less time for operators to line out their systems. Just about the time that the system starts running smoothly, operators have met their target output and it is time to shut down. Traditional control techniques, like SPC, don’t seem to function very well in isolating the cause of problems. Still, customers want every part to be like the previous part, and every run to duplicate the last. This...
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Quality Training Institute, Inc.
Very interesting way to look at FMEAs. Really enjoyed the article. Thank you, Richard
Sunday, 06 September 2015 2:02 AM
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Practical Corrective and Preventive Actions (CAPAs)

Practical Corrective and Preventive Actions (CAPAs)
(Do you really want to solve that problem again?) Stop solving the same old problem over and over again! Corrective and preventive actions (CAPA) are straight forward business improvement processes that address mistakes made by organizations. They are part of their quality system and have two intended outcomes: 1. they put into place changes that ensure the mistakes won’t happen again, or, at a minimum, 2. ensure that if they do happen, they will no longer create a problem. On the surface, the idea makes sense: Organizations don’t want to correct problems that they have already fixed. Of course, they would...
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